Return & Refund Policy

1. Time Window for Requests

• You can request an exchange or return within 72 hours (3 days) from the exact time and date you receive your order from the delivery courier.

2. Return & Exchange Eligibility

• Items must be in their original condition: unworn, unwashed, and with all tags and original packaging attached.

• Size Issues: If the size is not suitable for your child, contact us within 72 hours and we will arrange an exchange for the correct size.

• Defective or Incorrect Items: If there is any manufacturing issue, defect, or incorrect item received, please send us a short, clear video clip showing the issue clearly to our customer service.

3. How to Submit a Request

1. Contact us on WhatsApp at: +961 71 767 130.

2. Provide your Order Number and mention the reason (Size exchange or Defective item).

3. If reporting a defective item, please attach the short video and photos showing the issue.

4. Our team will review and approve your request within 24 hours to schedule the courier pickup.

4. Shipping Costs for Returns & Exchanges

• If the issue is due to a defect or our mistake: Rivvakids covers 100% of the return and replacement shipping costs.

• If requesting a size exchange or personal return: The customer covers the standard delivery/courier fee for the exchange.

5. Refunds

• Once the returned item is received and inspected, refunds are processed (in cash upon courier collection or back to the original payment method) within 2 to 5 business days.